Amazon doubles minimum spend required for free delivery to £20


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Amazon has angered shoppers by doubling the minimum spend needed to get free delivery on many items to £20.

The increase will see low prices bumped up by delivery fees, and could drive customers away from the company – already under fire for failing to pay a fair level of corporation tax – and back to the high street.

Amazon offered free delivery on many items until July 2013, when it imposed a minimum spend of £10 to get free delivery, exempting books, DVDs and games.

Amazon has angered shoppers by doubling the minimum spend needed to get free delivery on many items to £20 

Amazon has angered shoppers by doubling the minimum spend needed to get free delivery on many items to £20 

As of yesterday, customers must spend at least £10 on books and £20 for the majority of other items to qualify for free delivery. 

Some have suggested Amazon is trying to force customers to sign up to its £79-a-year Prime subscription service, which includes unlimited free one-day delivery on certain items. 

Under the new regime, shoppers will have to pay a £1.73 delivery charge for a pair of £12.95 sunglasses – increasing the cost by 13 per cent. And a £15.99 bikini will have a £2.98 delivery charge, upping the price by 19 per cent.

Amazon is hoping shoppers will try to avoid fees by making extra purchases to take orders over the £20 threshold.

A copy of the e-mail received by many customers this morning with no explanation to why the changes are happening

A copy of the e-mail received by many customers this morning with no explanation to why the changes are happening

Guy Anker, of MoneySavingExpert.com, said: 'This is a big blow to anyone who had hoped to get hassle-free, free delivery for spending between £10 and £20.' He also criticised Amazon for denying the alterations earlier this week.

A contributor on Amazon's customer forum said: 'Looks as though I'll now be shopping more at Argos, eBay, Wilkinsons.'

On Engadget.com, one critic wrote: 'I hate Amazon now, Amazon logistics is simply the worst delivery system I have ever used.'

Amazon refused to explain the reason for the change.

WEB SPACE CRISIS IN EIGHT YEARS 

The overburdened internet is facing a 'capacity crunch', with cables and fibre optics reaching their data limit within eight years, warn scientists.

Internet speeds have increased from a maximum of 2 Megabits per second in 2005 to 100Mb-per-second today.

But experts warn that science has reached its limit and that fibre optics can take no more data. They will meet at London's Royal Society on May 11 to discuss what can be done to avert a web crisis. 

Co-organiser Professor Andrew Ellis said that 'unless we come forward with really radical ideas, we are going to see [internet bills] dramatically increase' because of the need to put down more cables, and the introduction of data rationing.



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